Frequently Asked Questions

GeraHome is launching soon and bookings are not open yet. Today you can browse example listings and join the waitlist for free; when bookings open at launch, you will be able to search for the service you need, compare providers, and book a date and time.

Not yet. GeraHome is launching soon and no provider is ID-verified today — listings shown are example listings and are not bookable. Providers who register will submit identity documents for review by the Gera operations team before their listings go live at launch. Where local law requires it, providers will also need a current criminal record check from their own jurisdiction (e.g. DBS in the UK). We do not run third-party background checks today.

Service providers set their own hourly or fixed rates, which are shown upfront before you book. For complex jobs, you can request a free quote. There are no hidden platform fees for customers — the price you see is the price you pay.

You can cancel or reschedule for free up to 24 hours before the appointment. Cancellations within 24 hours may incur a small cancellation fee depending on the professional's policy, which is shown on their profile before you book.

No. GeraHome is launching soon, bookings are not open yet, and there is no service guarantee today. How bookings will be protected is still being finalised ahead of launch, and joining the waitlist is free.

Payment is processed securely through the platform after the job is completed and you confirm satisfaction. We support credit/debit cards, GeraCash wallet, and local payment methods by country. Funds are only released to the professional once you approve the work.

Yes. You can save favourite professionals to your account and book them directly. Many customers build long-term relationships with their regular cleaner, gardener, or handyman through GeraHome.

Create a professional account, complete identity and license verification, set your services and pricing, and start accepting bookings. GeraHome charges a small commission only when you complete a job — no upfront fees.

GeraHome operates in the UK. If your area isn't listed yet, join the waitlist and we'll notify you when we launch there.

GeraCoins is a planned Gera loyalty scheme, but it is not a live currency today. Nothing can be earned or redeemed yet: bookings are not open and no Gera service accepts GeraCoins. Any loyalty scheme will be published before launch.

Pricing is set by the individual professional. As a reference: cleaners average £15–£30/hour, plumbers £45–£85/hour, electricians £50–£95/hour, gardeners £18–£35/hour. You always see the full quote upfront before confirming — there are no hidden GeraHome platform fees for customers.

GeraHome is free for customers to browse example providers and categories while we launch. You only pay when you confirm a booking, and bookings are not open yet. There is no customer subscription, and paid provider plans have no free trial. GeraCoins is not a live currency today, so no booking earns cashback in GeraCoins.

Cancellations more than 24 hours before the appointment are always free. Cancellations within 24 hours may incur a fee set by the individual professional (typically 20–50% of the booking), shown on their profile before you book. Weather-related cancellations initiated by the professional are always free to you.

Sign up in under a minute with email + password. Add your address (or addresses) so we can match you with nearby professionals. Payment method is only required at the moment of first booking, not at signup.

For standard bookings, no verification is required. For bookings above £500 or when providing property keys/access, we require one-time ID verification for safety. This protects professionals from fake bookings and property-related fraud.

You receive an instant confirmation with the professional's profile, ETA, and a secure in-app chat. You can message the professional directly, share access instructions, or reschedule. They arrive at the booked time; you confirm the work is complete; payment is released.

Account basics (name, email, phone), service addresses, booking history, messages with professionals, and payment records. Optional data: photos you attach to job descriptions, and access instructions you share. We do not sell data to third parties.

Data is stored encrypted on EU infrastructure (primary region Frankfurt) with daily backups. Session logs are retained 30 days. Booking history is retained for 7 years for tax and dispute purposes, then anonymised.

Go to Settings → Account → Delete Account. We soft-delete immediately and hard-delete all personal data within 30 days, except anonymised booking records kept for accounting law compliance.

Yes. Full GDPR compliance with a DPO, transparent lawful bases, and support for subject access, rectification, erasure, and portability requests. Requests to privacy@gerahome.com are handled within 30 days.

No. We do not sell customer data to advertisers, data brokers, or any third party. Revenue comes only from our commission on completed jobs.

GeraHome has not launched yet, so no bookings or payments exist today and no refund policy is in force yet. A refund policy will be published before bookings open at launch.

Start by using in-app chat — most issues resolve directly. If not, open a formal dispute: a Trust & Safety mediator reviews evidence from both sides (photos, messages, booking details) and rules within 5 business days. Rulings can include refund, re-do, or split resolution.

Platform UI in English, Spanish, French, Arabic, Hindi, Portuguese, Turkish, Armenian, Russian, Swahili, and more. Professionals list the languages they speak on their profile so you can book someone you can communicate with comfortably.

Yes. GeraHome operates in the UK with GBP pricing and all major cards. Settlements to professionals are in GBP.

Yes — a partner API is available for property managers, real estate platforms, and home insurance companies that want to offer GeraHome bookings to their users. Developer documentation at /developers. AI agents can book via our MCP server with scoped user consent.

TLS 1.3 in transit, AES-256 at rest, continuous automated OWASP Top 10 scanning, external penetration tests twice a year. No professional is ID-verified today; providers who register will submit identity documents for review by the Gera operations team before their listings go live at launch.

Yes — TOTP apps (Google Authenticator, Authy), WebAuthn hardware keys, and SMS backup. 2FA is mandatory for professional accounts and optional (but recommended) for customers. Enable under Settings → Security.

Providers who register will submit identity documents for review before their listings go live at launch. There are no live bookings today, and GeraHome has no escrow payment system today. Repeat fraudulent behaviour (from either side) leads to permanent account termination.

One Gera account across all products. A GeraClinic doctor can refer home-care needs directly to GeraHome. GeraRent landlords can schedule maintenance. GeraMarket bulk suppliers ship tools to professionals at discounted rates. Full ecosystem guide at gera.services.

No. GeraCoins is not a live currency today and cannot be used to pay for anything. There is no checkout rate such as 100 coins = £1 off, and no Gera service earns or accepts GeraCoins yet.

No. Every GeraHome feature works without Prime. Gera Prime adds priority scheduling and waived platform fees on disputes. GeraCoins is not a live currency today, so Prime adds no GeraCoins cashback. Read our comparison at /blog/gera-prime-home-services.