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Terms of Service

Last updated: April 13, 2026 — Version 2.0

1. Introduction

GeraHome is operated by Gera Systems (registered in England and Wales). These Terms govern your use of gerahome.com and our mobile applications.

2. Our Services

GeraHome is a home services marketplace connecting homeowners with vetted local tradespeople (plumbers, electricians, cleaners, gardeners, and more). We are an intermediary — not a service provider. All professionals are independent.

3. Account Registration

4. Service Provider Obligations

Professionals confirm they:

  • Hold required trade licences and certifications
  • Carry valid public liability insurance (minimum £1 million recommended)
  • Have consented to background checks
  • Will complete work to a professional standard with full H&S compliance
  • Will not solicit GeraHome customers off-platform for 12 months after introduction

5. Customer Obligations

  • Provide accurate work descriptions and safe property access
  • Pay through the platform only — off-platform payments void all buyer protections

6. GeraHome Guarantee

Dispute a completed job within 14 days via support@gerahome.com. Details at gerahome.com/help.

7. Payment Terms

Payments via Stripe. Commission shown at booking. Free cancellation up to 24 hours before appointment; late cancellations may incur a fee. UK statutory cancellation rights apply.

8. Acceptable Use

No fraudulent listings, fake reviews, off-platform solicitation, or illegal activity.

9. Limitation of Liability

Liability limited to amounts paid in the prior three months or £50 (whichever is greater). Consumer Rights Act 2015 rights are unaffected.

10. Governing Law

England and Wales. Contact legal@gera.services before formal proceedings.

11. Contact