How GeraHome Works
Booking trusted home service professionals should be as easy as ordering food. With GeraHome, it is. Browse, book, track, and review β all from your phone.
From Booking to Completion in 5 Steps
Browse Services
Choose from 15+ service categories β cleaning, plumbing, electrical, painting, moving, beauty, and more. Each service page explains exactly what is included and typical pricing so there are no surprises.
- Filter by service type, date, and location
- See upfront pricing before you book
- Read detailed service descriptions and what is included
Choose a Provider
When GeraHome launches, you will be able to browse provider profiles in your area and compare them before choosing. No provider is ID-verified or rated today β listings shown now are example listings. Providers who register will submit identity documents for review by the Gera operations team before their listings go live.
- View ratings, reviews, and job history
- Providers submit identity documents for review before listings go live at launch
- See provider availability in real time
- Compare pricing across multiple providers
Book and Schedule
Pick a date and time that works for you. Same-day slots are often available. You will receive a booking confirmation with your provider details and a direct messaging channel.
- Choose from available time slots β mornings, afternoons, evenings, weekends
- Same-day and next-day availability for urgent needs
- Receive a booking confirmation once bookings open at launch
- Message your provider directly through the app
Track in Real Time
On the day of your appointment, track your provider in real time. Know exactly when they are on their way, when they arrive, and follow the job progress from your phone.
- Live GPS tracking of your provider en route
- Real-time notifications β on the way, arrived, job started, job complete
- In-app communication for last-minute instructions
- No need to wait by the door β you will know when they arrive
Review and Rebook
After the job is complete, rate your experience and leave a review. Your feedback helps maintain quality across the platform. Loved your provider? Save them as a favorite for easy rebooking.
- Rate your experience on a 5-star scale
- Leave a detailed review to help future customers
- Favorite providers for future bookings
- Set up recurring bookings for ongoing services
What Makes GeraHome Different
We built GeraHome to solve the problems you face when hiring home service professionals β unreliable providers, hidden fees, no accountability, and safety concerns.
Provider Verification at Launch
No provider is ID-verified today. Providers who register will submit identity documents and professional credentials for review by the Gera operations team before their listings go live when GeraHome launches. We do not run third-party criminal-record background checks.
Insurance β Being Finalised
There is no damage protection policy today because bookings are not open yet. Insurance arrangements for bookings are still being finalised ahead of launch.
No Guarantee Yet
GeraHome has not launched and bookings are not open, so there is no satisfaction guarantee today. How bookings will be protected is still being finalised ahead of launch.
Live Tracking
Know exactly where your provider is and when they will arrive. Real-time GPS tracking and status updates keep you informed throughout the entire process.
Transparent Pricing
See pricing upfront before you book. No hidden fees, no surprise charges. The price you see is the price you pay.
Vetted Reviews
All reviews on GeraHome are from verified customers who actually used the service. No fake reviews, no paid endorsements β just honest feedback.
Payment Options
Pay the way that works best for you. Multiple payment methods are supported, and you only pay after the service is completed and confirmed.
Credit and Debit Cards
Visa, Mastercard, Amex, and local card networks. Payment is securely processed after service completion.
Digital Wallets
Apple Pay, Google Pay, and local digital wallets supported in your country.
Cash
Pay with cash after service completion. Available in select countries.
In-App Wallet
Pre-load your GeraHome wallet for faster checkout and automatic payments on recurring bookings.
Bookings Are Not Open Yet
GeraHome is launching soon, so no service can be booked today and there is no quality guarantee in force. Join the waitlist for free and we will email you when bookings open in your area.
Soon
Bookings open at launch β join the waitlist
Free
To join the waitlist today
Zero
Hidden fees or surprise charges
Safety Measures
We take safety seriously. Here is what we do to protect you and your home.
Provider Verification
Multi-step identity verification, professional license checks, and reference verification before any provider can join the platform.
In-App Communication
All messages go through GeraHome. Your phone number and personal details are never shared with providers.
Service Tracking
Every booking is tracked with check-in, check-out, and GPS verification. You have a complete record of every service.
Emergency Support
Our support team is available for urgent issues during any active service. Contact us through the app or by phone.
Damage Protection
Accidental damage during service is covered. File a claim through the app and we handle the rest.
Community Ratings
Providers maintain high ratings or are removed from the platform. The community helps us maintain quality standards.
Frequently Asked Questions
How do I book a service on GeraHome?
Download the GeraHome app or visit gerahome.com, choose a service category, browse available providers in your area, select a time slot, and confirm your booking. You will receive instant confirmation.
Is GeraHome available in my country?
GeraHome is available across the UK. Check the app or website to see available services in your area.
How are providers verified?
Every provider goes through identity verification, background checks, professional credential review, and reference checks before they can accept bookings on GeraHome.
What if the provider does not show up?
If your provider does not arrive at the scheduled time, we will immediately find a replacement or reschedule at your convenience. You will not be charged for missed appointments.
Can I cancel a booking?
Yes. Free cancellation is available up to 2 hours before your scheduled time (24 hours for larger jobs like moving and renovation). Last-minute cancellations may incur a small fee.
Will there be a satisfaction guarantee?
There is no satisfaction guarantee today because GeraHome has not launched and bookings are not open. How bookings will be protected is still being finalised ahead of launch.
Can I tip my provider?
Yes. Tipping is optional and 100% goes to the provider. You can add a tip through the app after the service is complete.
How do recurring bookings work?
For services like cleaning, gardening, and pest control, you can set up weekly, bi-weekly, or monthly recurring bookings. Recurring plans offer discounted rates and you can pause or cancel anytime.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant payment processors. We never store your full card details on our servers.
How do I contact support?
You can reach our support team through the in-app chat, email, or phone. During active services, our emergency support line is available for urgent issues.
Ready to Get Started?
Trust GeraHome for your home service needs. Browse services, pick a provider, and book in minutes.