How GeraHome Verifies Service Providers
Every provider on GeraHome has passed an 8-step verification process before taking their first booking. Providers who earn the Gera Services Passport badge have completed our most thorough verification — and are eligible for Gera Action Warranty coverage on their bookings.
6 minute read · Updated April 2026
Identity verification
Every provider must submit government-issued photo ID (passport or driving licence). We verify the document using automated ID verification technology and cross-reference against public records.
Trade licence and registration check
For regulated trades, we verify the mandatory registration directly with the issuing body: Gas Safe Register for gas engineers, NICEIC or NAPIT for electricians, OFTEC for oil heating engineers. We re-verify registrations annually and when any credential is due for renewal.
Insurance confirmation
Providers must upload current public liability insurance documentation. We verify with the issuing insurer and confirm coverage levels. Minimum required: £1 million public liability. Providers are automatically suspended when insurance lapses.
Skills and experience assessment
For unregulated trades (cleaning, handyman, carpentry, painting), we require evidence of genuine work history: previous employer references, portfolio of completed work, or trade body membership. We interview new providers in high-demand categories.
Right to work verification
All providers operating in jurisdictions with right-to-work requirements complete our right-to-work check. This ensures customers are not unknowingly using services from unlicensed operators in countries with specific work permit requirements.
Review history screening
For providers transferring from other platforms, we screen their review history for patterns indicating reliability issues: repeat cancellations, price disputes, quality complaints, or safety concerns. Providers with concerning patterns are rejected or placed under probationary monitoring.
Probationary period
New providers complete a probationary period. During this time, GeraHome monitors their first 10–20 bookings closely: customer feedback, on-time arrival, complaint rate, and review scores. Providers below threshold are suspended pending review.
Ongoing monitoring and re-verification
Verification is not a one-time event. We monitor: customer review patterns monthly, mandatory licence renewals annually, insurance renewals at expiry, and complaint trends continuously. Any provider whose quality falls below platform standards is suspended while under review.
The Gera Services Passport Badge
Providers who complete all 8 verification steps and maintain high performance metrics earn the Gera Services Passport — a machine-readable badge that signals to customers (and AI agents) that this provider has been thoroughly verified.
The Passport badge means:
- Identity verified against government-issued ID
- Mandatory trade licences confirmed with issuing bodies
- Public liability insurance verified and current
- Skills and experience independently assessed
- Ongoing review monitoring is active
- Bookings are eligible for Gera Action Warranty
Are You a Provider?
Join GeraHome and reach customers who trust the Gera verification process. Verified providers get more bookings, better reviews, and warranty-eligible status that differentiates them in the market.
Become a Verified Provider