How GeraHome Plans to Verify Service Providers
GeraHome is launching soon in the UK and bookings are not open, so no provider is listed or verified today. Before listings go live at launch, every provider would pass an 8-step verification process before taking a first booking. Providers who earn the planned Gera Services Passport badge would have completed our most thorough verification, and their bookings are planned to be eligible for Gera Action Warranty coverage.
6 minute read Β· Updated April 2026
Identity verification
At launch, every provider would submit government-issued photo ID (passport or driving licence). The plan is for the Gera operations team to review identity documents before any listing goes live. No provider has completed this today.
Trade licence and registration check
For regulated trades, the plan is to verify the mandatory registration directly with the issuing body: Gas Safe Register for gas engineers, NICEIC or NAPIT for electricians, OFTEC for oil heating engineers, with re-verification annually and when any credential is due for renewal.
Insurance confirmation
At launch, providers would upload current public liability insurance documentation for confirmation with the issuing insurer. Planned minimum: Β£1 million public liability, with listings paused when insurance lapses.
Skills and experience assessment
For unregulated trades (cleaning, handyman, carpentry, painting), the plan is to require evidence of genuine work history: previous employer references, portfolio of completed work, or trade body membership, with interviews for new providers in high-demand categories.
Right to work verification
At launch, all providers would complete a right-to-work check for the UK, GeraHomeβs launch market, so customers are not unknowingly using services from operators without the right to work.
Review history screening
For providers transferring from other platforms, the plan is to screen their review history for patterns indicating reliability issues: repeat cancellations, price disputes, quality complaints, or safety concerns, with concerning patterns leading to rejection or probationary monitoring.
Probationary period
At launch, new providers would complete a probationary period, with their first 10β20 bookings monitored closely: customer feedback, on-time arrival, complaint rate, and review scores, and providers below threshold paused pending review. There are no bookings today.
Ongoing monitoring and re-verification
Verification would not be a one-time event. The plan is to monitor customer review patterns monthly, mandatory licence renewals annually, insurance renewals at expiry, and complaint trends continuously, pausing any provider whose quality falls below platform standards while under review.
The Gera Services Passport Badge
At launch, providers who complete all 8 verification steps and maintain high performance metrics would earn the Gera Services Passport, a planned badge signalling that the provider has been through the full process. No provider holds it today.
At launch, the Passport badge would mean:
- Identity documents reviewed against government-issued ID
- Mandatory trade licences confirmed with issuing bodies
- Public liability insurance checked and current
- Skills and experience independently assessed
- Ongoing review monitoring would be active
- Bookings planned to be eligible for Gera Action Warranty
Are You a Provider?
Join the GeraHome waitlist ahead of our UK launch. Bookings are not open today; at launch, providers who complete the verification process are planned to get bookings, reviews, and warranty-eligible status that differentiates them in the market.
Join the Provider Waitlist