What is Gera Action Warranty?

Gera Action Warranty is a planned launch feature, not a live guarantee today. GeraHome is launching soon in the UK and bookings are not open, so no booking is covered yet. At launch, the plan is for it to cover eligible bookings that do not meet the agreed service standard, with a claim leading to a re-service or resolution at no additional cost.

Which bookings are covered by Gera Action Warranty?

No bookings are eligible today because bookings are not open and no provider holds a Gera Services Passport badge yet. At launch, the plan is for bookings made through GeraHome with a provider who has completed identity document review and holds a Passport badge to be eligible, covering the specific work specified in the booking, not open-ended liability.

Is Gera Action Warranty free?

There is no live coverage today. The plan at launch is for Action Warranty cover to be included at no extra cost for eligible bookings through GeraHome, with no additional fee or subscription.

How do I make a claim under Gera Action Warranty?

There are no claims today because there are no bookings. At launch, the plan is for claims to be filed through GeraHome within the claim window (typically within 7 days of service completion) and reviewed with a response within 48 hours.

What Is a Home Service Warranty? The Planned Gera Action Warranty, Explained

Why home service warranties matter

The home services market has a trust problem. Anyone can claim to be a plumber, painter, or electrician. Most of the time, work goes fine — but when it does not, homeowners have limited recourse. Small claims court is expensive and slow. Chasing an unresponsive tradesperson is stressful and often unsuccessful.

A home service warranty changes that dynamic. It gives customers a structured path to resolution when work falls short, and it creates a financial incentive for providers to do the job properly the first time.

What Gera Action Warranty would cover at launch

Gera Action Warranty is planned as a limited service guarantee. That means it would cover specific, defined situations, not unlimited liability for every possible outcome. Planned covered scenarios include:

The service was not completed as described in the booking
The work quality does not meet the standard specified in the booking or industry norms
A covered job develops a defect within the warranty claim window
The provider failed to appear without notice

The planned cover would not extend to: changes you requested that differ from the original booking, pre-existing issues with your property, consequential damages, or issues resulting from customer-supplied materials. Full terms would be published at launch at warranty.gera.services.

Which bookings would be eligible at launch?

No booking is eligible today, because bookings are not open. At launch, to be eligible for Gera Action Warranty coverage, a booking would need to:

Be booked and paid through the GeraHome platform (not arranged off-platform)
Be fulfilled by a provider with a Gera Services Passport badge (our planned provider credential, held by no provider today)
Have a clear service description and scope in the booking record
Be within the active service territory for the booking date

How making a claim would work at launch

1
Contact GeraHome support within 7 days of the service date (planned process; no claims exist today).
2
Describe the issue clearly and attach any photos or documentation.
3
GeraHome would review the claim within 48 hours and contact the provider.
4
In most cases, the provider returns to complete or re-do the work at no extra charge.
5
If the provider is unable or unwilling to resolve the issue, GeraHome would arrange an alternative provider.

What is the difference between a warranty and insurance?

A warranty (or service guarantee) covers the quality and completion of a specific piece of work. The planned Gera Action Warranty is designed to guarantee that the service you paid for is delivered to standard — if it is not, GeraHome would make it right. It is not live today.

Insurance covers accidental damage to your property during a service. At launch, GeraHome providers would be required to carry public liability insurance separately; no provider is listed or insured through GeraHome today. The warranty and insurance are complementary protections, not the same thing.