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How to Book a Home Service on GeraHome

From finding the right professional to rating the completed job — here is how booking will work on GeraHome at launch. GeraHome is launching soon: bookings are not open today, no provider is listed or verified today, and no payment is taken today.

In this article

  1. Step 01: Search for your service
  2. Step 02: Browse and filter providers
  3. Step 03: View a provider's profile
  4. Step 04: Select a date and time slot
  5. Step 05: Enter your service address
  6. Step 06: Confirm booking and pay
  7. Step 07: Track provider arrival
  8. Step 08: Rate the service after completion
  9. Frequently asked questions
1

Search for your service

From the GeraHome homepage or the Search page, type the service you need — for example "plumber", "house cleaner", or "electrician". You can also browse by category. If you are not sure what you need, describe the problem and GeraHome will suggest the right service type.

2

Browse and filter providers

At launch, you will see a list of professionals in your area. You will be able to filter by star rating (we recommend 4.5 and above for first bookings), price range, availability date, and verification status. Each profile is planned to show their bio, trade certifications, and customer reviews. No provider is listed, verified or rated on GeraHome today.

3

View a provider's profile

Tap any provider to open their full profile. Here you can see their credentials and background check status, photos of past work, all customer reviews with dates, response time, and whether they are background verified. No provider is background verified on GeraHome today; background checks are part of the planned launch process.

4

Select a date and time slot

On the provider's profile, choose a date from their availability calendar. Available time slots will appear — select the one that works for you. If no slots fit, you can send the provider a message to ask about flexibility.

5

Enter your service address

Type in the address where the work needs to be done. You can save addresses to your account for future bookings. The address is only shared with the provider after your booking is confirmed and payment is processed.

6

Confirm booking and pay

Review the booking summary — service type, date, time, provider, and total price. At launch, you will complete payment by card. GeraCash is itself still in prelaunch and is not a live payment method. GeraHome has no escrow payment system today and takes no payment today; holding payment until the job is complete is the planned launch design.

Note: GeraHome has no escrow system today and bookings are not open, so no payment is taken or protected today. At launch, the planned design is for funds to be released only after you confirm the job is done, with a dispute route if something goes wrong.

7

Track provider arrival

On the day of service, you will receive a reminder notification. Once the provider is on their way, you can track their location in real time within the GeraHome app. You will also see their estimated arrival time. If they are running late, they can send you a message.

8

Rate the service after completion

After the job is finished, confirming completion in the app is planned to release payment to the provider. You will then be prompted to leave a star rating and written review. Your feedback will help other customers and reward quality providers. GeraCoins is not a live currency today, so nothing is earned for a review today; review rewards are a planned scheme only.

Frequently asked questions

Can I book same-day or emergency services?
Not today. GeraHome is launching soon and bookings are not open, so no same-day or emergency booking is available yet. Same-day availability is part of the planned launch flow. At launch, you will be able to filter by same-day availability. The planned "Available Today" filter will narrow the search results. For emergencies (e.g. burst pipe), the planned urgent booking flag will surface providers who accept urgent work at the top.
What if I need to change the address after booking?
You can update the service address up to 4 hours before the appointment by going to My Bookings and editing the booking details. For changes closer to the appointment, contact the provider directly via in-app messaging.
Can I request a cost estimate before confirming?
Yes. On the provider's profile, tap "Request a Quote". Describe the work needed and the provider will send you a fixed-price quote. Quotes are valid for 48 hours. You can compare quotes from multiple providers before committing.
Is my payment secure?
GeraHome has no escrow payment system today and takes no payment today, because bookings are not open. The planned launch design is for your card to be charged at booking, for the funds to be held securely, and for them to be released to the provider only after you confirm the work is complete. GeraHome offers no service guarantee today.
What happens if I need to cancel?
No bookings are taken today, so no cancellation or refund applies yet. The planned policy at launch is set out in our full Cancellation and Refund Policy. In short: cancel 24+ hours before for a full refund; cancel 4–24 hours before for a 50% refund; less than 4 hours: no refund (the provider has reserved their time for you).

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